March 18, 2019
Over the past several weeks, the leaders of our hospitals, ambulatory campuses, TPP practices and other major system campuses like Norwood have hosted dozens of Town Hall meetings at TriHealth locations across the system. These meetings have been focused on the idea that as a TriHealth team member, leader or physician, you are "All In," committed to helping TriHealth to transform healthcare delivery to ensure better care, better health and better value for all those we serve. Our local leaders have been asking everyone to reflect on why they chose to first come to TriHealth, and to recommit to our sacred work by consistently practicing ALWAYS Behaviors, AIDET +the Promise and creating Lasting Impressions at every encounter, every day, always. I encourage you to attend your local Town Hall if you haven't already and thank you to our leaders throughout the system for hosting these important gatherings! If you're unable to attend in person, you can view one of Good Sam's Town Halls hosted by Marla Silliman here. I'm All In and committed to leading this organization to get healthcare right - and I know you are with me!
Coming Soon: New Invoice Approval Processing Platform
TriHealth will implement a new digital invoice processing workflow, effective April 2. The transition to digital invoice processing will automate what is currently a manual process, saving you time when submitting, approving and paying invoices. Please review details on LinkNet.
Heart Institute Campaign Launches on TV
On March 11, Tri Health launched a new Heart-focused TV campaign that will air on all local TV stations throughout prime time and regular news programming until the end of the current fiscal year. Click here to watch the campaign.
SOAR Champion Survey
We are in the process of updating the SOAR Champion distribution list to ensure that all Champions and their leaders are receiving accurate and timely information. Please complete this survey if you currently have a SOAR Champion for your department or need to assign one.
Last Chance to Apply for Tuition Assistance
As part of our Total Rewards Career Development program, TriHealth is offering 25 eligible team members tuition assistance for SNHU's College for America online degree programs. Applicants must submit an application by March 21 at 4 p.m. to be considered for the May cohort. Visit LinkNet for more information.
Did We Pass the Phishing Test?
Last week, TriHealth's IS Security team performed its first phishing awareness assessment to assess team members' level of security awareness. Did you pass the test? Visit LinkNet to see the results of the assessment.
Message for Huddles: Using SBAR to Improve Communication
Situation: TriHealth is on a journey to be high reliability organizations (HRO). Background: Many of the errors that occur in healthcare are due to unclear communication. Assessment: Use of structured conversation like SBAR is known to reduce or eliminate errors. Recommendation: In your huddles, remind team members to communicate problems in SBAR format. Help team members become proficient by coaching them to communicate using SBAR.
TriHealth Laboratory Services Maintains CAP Accreditation
Nine TriHealth Laboratories recently concluded all phases of their biennial College of American Pathologists (CAP) inspection and certification, ensuring that laboratories are maintaining the highest standards in practices. Read more on LinkNet.
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