TriHealth Bridge

** The Epic System will be down from 1:00am EDT to 2:20am EDT – One (1) hour, twenty (20) minute downtime.

** The Lab System will not have a downtime; however, lab floor printers will be enabled during the Epic downtime.

Customers affected:

Anyone using any information systems and services. 

Reason for the Interruption:

• Epic Upgrade to November 2025 software release
• Patching SQL Server on certain systems to fix security vulnerabilities
• Status Board firmware updates

 Additional Information:

Please expect that all information systems and services may be unavailable for the duration of the maintenance period.  Please make certain your downtime procedures and downtime forms are available for use during this time and to call all stat orders and results during the period of unavailability. 

We have attached downtime instructions for your convenience.  You can use your same TriHealth Connect username and password to access this to view patient information during the Scheduled Maintenance window.    

Please use this maintenance window to check your BCA reports are accessible.  If you have an issue with your BCA reports, please send an email to Jim_Highfield@Trihealth.com outlining your concerns. 

Information systems staff will be available for this maintenance period and may be contacted through Customer Support at (513) 569-5100 at any time for updates.