November 25, 2013

Providing excellent service to our patients, families and visitors is a top priority at TriHealth, and in the coming months, Bethesda North and Good Samaritan hospitals are deepening that commitment to the patient experience.

Using two key strategies proven successful in many hospitals across the U.S., team members will receive additional training and skills on how to interact with customers to improve service.

Our goal is to provide outstanding customer service by anticipating customer needs and exceeding their expectations through infusing our culture with courtesy, compassion and respect.

Why? Because it's the right thing to do. It's also something on which we're graded.

Did you know patients can view hospital satisfaction scores online? All hospitals that treat Medicare and Medicaid patients publicly report customer satisfaction scores on the government website HospitalCompare.HHS.gov. Patients go to the site to compare hospital scores and make decisions about where they choose to receive care.

We want people to choose TriHealth!

Managers received training this past week and team members will receive training, starting in December, on ways they might not already know to interact with customers and improve service.

Each TriHealth team member affects our patients every day, and those experiences have shaped our system as the leading brand in the region. We want to continue that excellence and raise the bar for service provided to our families, friends and all of our patients.