October 02, 2019

Don’t miss this year’s information-packed conference featuring dynamic speakers and the latest perspectives on caring for our aging population. See the full list of speakers here.

CEU credits available. For CEU information call 513 569 6743.*
**CEU choices include: Social Work, Nursing Home Administrator (BELTS), PT (Pending CEU), OT (Pending CEU)

Thursday, October 17, 2019
Registration and breakfast
7 a.m.–8 a.m.
Symposium
8 a.m.–4 p.m.

Where:
Manor House Banquet and Conference Center
7440 Mason-Montgomery Road
Mason, OH 45040

TriHealth Team Members register here.

Non-TriHealth Team Members register here.

Keynote speaker:
Charles Ryan Minton

As a Hotel General Manager, Ryan’s ability to assemble dynamic teams, to create environments where employees feel valued and empowered and his capacity to identify inefficiencies have led to record breaking revenues, profits and some of the highest recognition in hospitality.

As an award-winning former Marriott and Hilton general manager, Ryan brings his passion for delivering an amazing customer and employee experience by sharing the ideas, tools and hotel secrets that can be applied to any industry for immediate, powerful and game changing results.

Employee enthusiasm is a crucial element of customer service. Ryan sees phenomenal customer service as a natural extension of a phenomenal employee culture. Unforgettable experiences generate loyalty and a competitive advantage for businesses. Ryan shares key themes to cultivate a culture that is both patient and employee-centric with easy-to-implement tools and strategies that will begin to elevate and transform your customer service approach.

Is this just for TH team members?
Posted by: Teresa Martin on September 09, 2019
Reply/View Reply

For more information to hold a vendor table for this event, contact Stephanie_Cox@trihealth.com
Posted by: Stephanie Cox on September 04, 2019
Reply/View Reply