August 09, 2023

The TriHealth Innovation Center is excited to announce the kickoff of Bright Ideas FY24! We look forward to receiving a bright idea from every team member this year!

Click here for more details and to submit your Bright Idea. Thousands of great ideas from team members will make a huge impact on making TriHealth the best ever!

In the Customer Connections Center, team members are emailed monthly Call Quality Scorecards and provided grades for metrics such as their call opening, AIDET, and customer service. In a separate monthly email, team members receive their ready status scores with a goal of 83.3%. Emailing the scorecards individually, makes it difficult to locate, manage, and review past score cards. As a result, my bright idea is to create individual folders for each employee, that provides employees with their monthly score cards. This can be done through SharePoint which most employees use daily. By consolidating and organizing scorecards and other relevant resources, I believe team members will be more engaged in their performance improvement efforts and have clear expectations leading up to bonus considerations. Not only will this contribute to employee morale, but it can allow employees to better track their progress, identify performance improvement areas, compare benchmarks, understand historical trends, and promote employee feedback.
Posted by: Team Member on October 25, 2024
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One of our CMCs here at the Central office thought it will be a good idea for the CMCs in the other offices, North, East, and West have a copy of our (Total of 3 CII nurses) schedule because they get emails/DOC Halos sometimes asking who is the CII nurse today? That way each team can let their field nurses know if they reach back out to them who they need to message in references to CII scripts follow ups or new orders. Hope this helps!
Posted by: Kelly Jackson on June 04, 2024
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bright idea
Posted by: Fiona Burnam on March 08, 2024
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In healthcare, we are always looking for ways to improve the overall health and wellbeing of our patients. I know there are programs for employees as well. Recently I was diagnosed as "pre-diabetic." I am on a journey for better health (as are many of the staff and people who eat in the cafeteria. There are lots of healthy "looking" choices and offerings (such as fish and veggies), however there is no way for me to know the nutritional details about the foods as there is no information about it (such as calories, protein, carbs, or fat content.) Without knowing how the foods are pre-parred (with oil or butter or nothing) can make a HUGE difference to whether or not the food is actually healthy to meet my dietary needs, or just looks healthy. Healthy looking food could be great choice or terrible choice depending on the nutritional information. Guessing is a little scary when learning the correct food choices. Could this information be provided? Respectfully: Marty Parker RN Patient Placement Specialist. 865-4994
Posted by: Marty Parker on November 06, 2023
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