May 13, 2020
During the COVID-19 health crisis, TriHealth continued to lead the way to SERVE our community. As the first healthcare system in the Midwest to deploy the “Interpreters” app on system-wide Voalte One iPhones, we have been able to use the app to help us SERVE our patients and their families.Since we placed an interpreter at your fingertips through the TriHealth Voalte One iPhones and the Interpreter on Wheels (IOW), we have used over 690 hours of interpreting services in 29 languages, 54 hours alone on the TriHealth Voalte One iPhones. Interpreter services have been crucial to effectively communicating with our patients and their families during the COVID-19 pandemic. It’s allowed our physicians, nurses, and all our patient-facing team members to overcome language barriers and do our sacred work.
Need Help?
• Watch: How to Use the Interpreters App video
• Review: Tip Sheet
• Technical Support:
o TriHealth IS Service Center at 513 569 5100
o LanguageLine Technical Support at 1 844 373 1951
• General Language Access Support: See Bridge or contact Corinne_Grandle@TriHealth.com
Overall Rating: Comments:
Cori - the phone app was a FANTASTIC solution at the Fever Screening stations. Thank you for bringing this service to our patients
Posted by: Susan Murray on May 20, 2020
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Great tool for our patients and care providers!
Posted by: Mardia Shands on May 20, 2020
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