April 27, 2020

We have been focused on finding more ways to support our team members who have been adversely affected by the COVID-19 pandemic. The next phase of that support, the Team Member Resource Center, launches today, Monday, April 27!

As we begin to understand and prepare for the lasting changes that will result from COVID-19 and proactively embrace the “new normal” that emerges, we want to ensure you come through this public health crisis feeling strong, able, and ready – personally, financially and professionally – to continue to be your best and do your best, both at home and at work. 

To that end, the Resource Center is available to team members who are experiencing hardship due to reductions in their worked hours during the COVID-19 crisis and who feel like they need additional help navigating their available resources.   

When you reach out to the Resource Center, you’ll receive personal one-on-one guidance on a range of relief and transition services available through TriHealth, local community organizations, or the state of Ohio. 

The Resource Center is staffed by professionals with expertise in career coaching, finance, and internal and external benefits navigation, and more – all to directly help you manage through the transition to post-pandemic life. These Resource Navigators will provide you with detailed information and assistance related to unemployment benefits, career guidance, emergency fund applications, internal redeployment opportunities, financial counseling, and much more. Resource Navigators staffing the Resource Center will also be reaching out to those team members who have been most affected by this public health crisis to provide personalized assistance beginning Tuesday, April 28. 

Our TriHealth resources continue to be available through self-service avenues like HR Central and Bridge. Additionally, the HR Service Center and your HRBP are in place to answer questions and assist you. You should continue to use those options; however, if you feel you need additional help finding the right resource for your needs, the Resource Center is there for you.

If you aren’t quite sure if the Resource Center is an option for you, these examples can help you understand which avenue to use for assistance. 

• Example: I need childcare now that schools are closed for the rest of the year.
  You can visit the 2019 Novel Coronavirus Information page on Bridge to find the childcare alternatives flyers with daycares and day camps that have pandemic licenses and will remain open.
  
  
• Example: I have a question about changing my Benefits.You should call the HR Service Center, as you would for any benefits question.
  
  
• Example: I have questions about what my financial support options are from TriHealth and the state of Ohio, and I’m just not sure what I’m already eligible for or where to start. 
  You should contact the Resource Center to understand your options and how to get started with the appropriate service providers.

• Example: I am overwhelmed with all the changes in my personal and professional life. I have several questions about my work life and personal life, and I don’t know what to do. 
  Contact the Employee Assistance Program to find wellbeing resources, including counseling services at no cost. 

If you are not sure, contact the Resource Center, and one of our Resource Navigators will assist you in finding the help you need! To get started, contact the Team Member Resource Center at 513 569 4000 or resourcecenter@trihealth.com Monday through Thursday from 7:30 am-5 pm and Friday from 7:30 am-4:30 pm. Additional information will be available on HR Central under the COVID-19 HR Updates section.

Thank you for all the hard work you’ve done and continue to do to serve your fellow team members, our patients, and our communities during this challenging time. We will get through this together!